Reissuing tickets

Feature Summary

The reissue ticket feature allows you to resend tickets to a corrected email address if an attendee entered the wrong one during registration. This ensures attendees receive their tickets without needing to re-register.

Who can use this feature

All organization members are allowed to reissue tickets

Video Tutorial

How to reissue a ticket

1. Log in to your organization
   Ensure you're signed in to your organization.
   
2. Navigate to the Events Dashboard
   Use the sidebar to access the Dashboard section.
3. Find Your Event in the Calendar View
   Use the calendar to navigate to the date of your event.
   
4. Click on the Event Date
   This will display all events scheduled for that day.
   
5. Select Your Event
   Click on the event associated with the attendee who needs their ticket reissued.
   
6. Select “View Attendees”
   Open the attendee list for your selected event.
   
7. Find the Attendee
   

   Locate the attendee who needs their ticket reissued.

8. Click the Action Button
   Click the action button next to their name.
   
   
9. Choose “Reissue”
   Select Reissue from the dropdown options.
   
   
10. Enter the New Email Address
    Input the correct or updated email address.
    
11. Click “Reissue Ticket”
    The updated ticket will be sent to the new email.